Our stakeholders

We know the importance of our stakeholders—and of communication with them. We rely on our employees, investors, and customers to tell us what we're doing right and what we're doing wrong. These stakeholders are why we're in business and what they tell us affects how we do business every day.


CTBC Holding aims to foster a working environment that's friendly and respectful. We have zero tolerance for discrimination and harassment, and we protect any staff member who blows the whistle on potentially inappropriate behavior. Right from the recruitment stage, we're guided by the principle of only picking the person with the right skills for the job and using that person where they're needed most.
It's important to us that employees who have something to say are heard. We maintain multiple channels of communication so they can reach out in the way that's most comfortable for them:

  • In person:Our human resources managers are always available for one-on-one meetings.
  • By post: Employees can address mail to our HR team, including directly to the department's head.
  • By phone: Our employee hotline can be reached at +886-2-3327-8804.
  • By email: Staff can email the HR department (0885@ctbcholding.com).
  • Online: Our General Administration Department has a dedicated feedback form on its website(http://ga.chinatrust.com.tw).

We wouldn't be where we are without our shareholders' support or their countless comments and suggestions over the years. To ensure clear and timely shareholder communication, information disclosure, and transparency, we have a team of spokespeople along with our Investor Relations Department:

Spokeswoman Yaling Chiu +886-2-3327
Deputy Spokesman Roger Kao +886-2-3327
Audit Committee
Sheng-Yung Yang +886-2-3327
Investor Relations Head Justine Shen +886-2-3327
ext.6653 to 6656
No. 168, Jingmao 2nd
Road, Nangang District, Taipei 11568, Taiwan (R.O.C.)
Securities Transfer
Tony Hsieh
Corporate Trust Operation and Service Department, CTBC Bank
5F, No. 83, Section 1, Chongqing South Road,
Zhongzheng District,
Taipei 10008, Taiwan (R.O.C.)

We want every customer interaction we have to be driven by our core values of being caring, professional, and trustworthy. That's not possible without clear and open communication, which is why we maintain three separate toll-free hotlines:

  • 24-hour service hotline


  • Individual customer complaint hotline


  • Corporate customer complaint hotline



Supply chain management is a vital part of our commitment to corporate responsibility. We strive for a tender process that's open and fair and that helps us select suppliers who are ethical, professional, and sustainably-minded.
We use a three-pronged approach comprising stringent supplier reviews, robust internal regulations and management, and the active promotion of a sustainable supply chain strategy. It's an evolving process and one we welcome feedback on. Any questions or comments about our supply chain management can be directed to: