Talent retention and recruitment

Ensuring diversity and equal opportunity employment

In 2018, CTBC Holding had 13,253 full-time employees, 722 non-full-time employees, and 7,932 commission-based sales representatives in Taiwan, totaling 21,907 employees. To achieve our "Taiwan Champion, Asia Leader" goal, we have been actively investing in the development and cultivation of overseas talent in recent years. At present, the main business locations of CTBC Holding are Taiwan, North America, Northeast Asia, Greater China, Southeast Asia, and Australia. Local employees are prioritized for management positions in these locations, with Taiwan having a local employment rate of 99.9%, of which 0.62% is senior management, and with overseas locations having a rate of 88.3%.

Competitive remuneration and benefits

As Taiwan's financial industry leader, CTBC Holding is able to retain talent by offering not only competitive remuneration but also a variety of profit-sharing programs such as stock appreciation rights, subscription rights for new share issues, and stock ownership trusts. The employee stock appreciation rights benefit has a three-year extension period to further attract and retain outstanding financial talent and encourage employees to reach new heights in business performance and sustainable development.

In 2018, there was no significant difference in the annual remuneration of women and men employed by CTBC Holding in Taiwan, neither at the management level nor the non-management level. The average annual salary adjustment was 3% and the highest personal salary increase was 17.1%, which included a pay raise after a promotion.
The total number of full-time non-management employees in 2018 was 11,853. These employees received salaries totaling NT$16.34 billion, for an average salary of NT$1.37 million. The calculation of these figures excluded the commission-based sales representatives of Taiwan Life.
The two-year salary growth comparison cannot be provided as employee salaries in 2017 have not been disclosed.

Long-term and diversified incentives

Diversified welfare systems

To ensure employees feel like a part of our CTBC Holding family, we established the Employee Welfare Committee, which provides general care as well as a variety of additional benefit options. In 2003, CTBC Holding became the first industry player to offer a flexible benefits system for full-time employees. The system works by awarding points every year to employees, who can exchange them for products and services of their choice, including food, clothing, accommodation, transportation, education, and entertainment.
Furthermore, in consideration of employee health, the Company provides health checkup benefits that are superior to the statutory requirements. We provide one a year for employees aged 40 or older and one every two years for those under 40 years old. In 2018, the number of non-management employees working at CTBC Holding totaled 14,487, an increase of 2.45% from the previous year. A total of NT$23,237,148,000 was spent on welfare for employees in non-management positions. The average employee benefit expenses were NT$1,604,000, less of 0.31% from the previous year. The above figures do not include the commission-based sales representatives of Taiwan Life.

Employee rights and interests

CTBC Holding's commitment to employee care is based on human rights and gender equality. In addition to including international human rights provisions in our employee Code of Conduct, we have incorporated human rights-related issues into the training for new employees as of 2016 in order to raise awareness of these matters among employees. In 2018, the total number of trainees was 12,636, with a training completion rate of 93.9%. The overall rate of training of all employees was 57.6%, while the total number of training hours totaled 12,636. As part of our support of the International Bill of Human Rights, we established the CTBC Holding Human Rights Policy as well as human rights risk assessment and management procedures in 2018. In the future, the Company will regularly assess risks of human rights infringements, map out improvement measures based on the assessment results, and work toward the goal of zero human rights risks in the workplace.

Workplace health and safety

Health promotion in the workplace

To cultivate a healthy workplace, the Company has a dedicated team of health care personnel who analyze the health status of employees and the effectiveness of their health management and epidemiology based on their annual health examinations. We also organize annual health management plans and health promotion activities by leveraging the resources of the Company, the government and vendors, such as annual health checkups, on-site doctor services, health seminars, blood donations, and physical fitness activities. Furthermore, we provide case-by-case health care management such as support and follow-up services for employees with potential health risks. Using the Plan-do-check-action occupational health management operation process, the Company is able to detect health-related risks in advance and provide medical treatment early or employee lifestyle adjustments, reducing injury leave and turnover rate.