Our Privacy Policy
We care about your privacy and are committed to treating your data securely and transparently. This Privacy Policy details how CTBC Financial Holding Co., Ltd. ("we", "us", or "our") collects, stores, and uses your personal data.
What data we collect
- Form data
When you complete a form on our website, such as an application or survey, we may ask you to provide information, including name, ID number, phone number, email address, and address. - Website services
When you apply to register an account for our website, we may ask you to provide information according to the nature of the service you're signing up for, including name, screen name, phone number, email address, and address. - Other data
When you visit or make an inquiry on our website, we retain relevant data generated automatically by the server, including your IP address, device type, browser, visit duration, and activity. Unless we first obtain your consent, we cannot and will not match this data with your personal identity. External websites linked to and from our website may also collect and use your personal information. We take no responsibility for the privacy policy or practices of any external website.
How we use your data
- Form data
We process data collected through forms as necessary for the purposes for which it was collected, except as required by law or with your consent. These purposes include the provision of financial products, participation in website contests, and market research analysis. We will fulfill our legal obligation to maintain the confidentiality of this information. - Inquiry, review, and deletion of personal data
Regarding the personal data that we collect and store, unless otherwise specified by law, you have the right to (1) inquire into and request to review it; (2) request a duplicate of it; (3) request to supplement or correct it; (4) request to discontinue its collection, processing, or use; and (5) request to delete it.
You may submit applications to us for any of the above requests at any time. We will handle your application in accordance with the Personal Information Protection Act and other relevant laws and internal regulations. We will proactively delete your personal data when the duration for which we have stored it reaches the legal limit or if the purpose for which it was collected is no longer applicable. - Other data
The "website services" information you provide, as described above, will be used for reference only in the design of website services and activities. Regarding the aforementioned "other data" collected, such as your IP address, device type, browser, visit duration, and activity, we may use and process it for the statistical analysis of the overall behavior of users. We do not analyze the behavior of individual users.
How we use cookies
Cookies are small files typically transmitted by a website through an internet browser and stored on a user's hard drive. They allow a site to recall a user's preferences and other information, such as their username, in order to increase its ease and speed of use.Where we have a legitimate interest, we will create, read, and modify cookies on your browsing device. These legitimate interests are (1) to provide a better, more personalized user experience and (2) to track visitors and their activity in order to analyze browsing habits and help us improve our services.
If you don't want cookies downloaded to your device, they may be disabled by navigating to your browser's privacy settings. If you're using Chrome, for example, go to Settings > Advanced > Privacy and Security > Site Settings > Cookies. If you choose to disable cookies, you may not be able to properly use or engage in all the personalized services and activities provided on our website.
How we share your data with third parties
We will never sell, exchange, rent, or by any other means provide your personal information to any third-party group or individual except in either of the following circumstances.- With your consent
If a service or activity, such as a promotional offer, requires us to share your data with a thirty party, we will do so only if you first provide your consent on the relevant service or activity application page. - As required by law
When a judicial agency, financial regulatory institution, tax authority, or other government unit with investigative power prescribed by law requests that we provide specific personal data, we will cooperate to the extent necessary after confirming that the authority has followed all relevant legal and formal procedures.
How we handle subscriptions
We may also send you promotional and other material if you have previously provided your email for this purpose or otherwise consented to receiving emails from us.Any such material will indicate that it was sent by us and include a link and instructions on how to remove your email address from our mailing list.
Some services and activities offered through our website, such as promotional offers, require third parties to send emails to participants. In such cases, we will first disclose, on the relevant service and activity pages, that your personal information may be shared with third parties.
What you can do
We take our responsibility to your privacy seriously, but there are also some practical measures you can take to help keep your data safe:- Craft strong passwords and change them regularly.
- Never disclose a password to a third party.
- Always log out once you've finished using our site.
How to make an inquiry
You can contact our customer service center if you have a question, comment, or request regarding our Privacy Policy or your personal data.Changes to this policy
We will modify this Privacy Policy as necessary to protect your privacy and abide by relevant laws and regulations. After every revision, we will post a notice on our website.Copyright notice
We reserve all rights to the content of this website. None of this website may be reproduced by any means or in any form without our authorization or consent.
