Our stakeholders

We know the importance of our stakeholders—and of communication with them. We rely on our employees, investors, and customers to tell us what we're doing right and what we're doing wrong. These stakeholders are why we're in business and what they tell us affects how we do business every day.


Realizing our “We are family” brand spirit starts with caring for our employees like family members. We are committed to establishing a harmonious, equal, and open workplace culture, and a working environment free from discrimination and harassment that enables our employees to excel.
It's important to us that employees who have something to say are heard. We maintain multiple channels of communication so they can reach out in the way that's most comfortable for them:

  • In person:Our human resources managers are always available for one-on-one meetings.
  • By post: Employees can address mail to our HR team, including directly to the department's head.
  • By phone: Our employee hotline can be reached at +886-2-3327-8804.
  • By email: Staff can email the HR department (0885@ctbcholding.com).
  • Online: Our General Administration Department has a dedicated feedback form on its website(http://ga.chinatrust.com.tw).

We highly value our shareholders' comments and suggestions, and CTBC Holding’s profits are shared with them. With the assigned team of spokespeople along with our Investor Relations Department, as well as regular analyst meetings, we are vowing to enhance the timeliness and transparency of information disclosure to protect shareholder rights.

Spokesperson Rachael Kao +886-2-3327
Deputy Spokesperson Megan Hsu +886-2-3327
Audit Committee
Sheng-Yung Yang +886-2-3327
Investor Relations Head Justine Shen +886-2-3327
ext.6653 to 6656
No. 168, Jingmao 2nd
Road, Nangang District, Taipei 11568, Taiwan (R.O.C.)
Securities Transfer
Tony Hsieh
Corporate Trust Operation and Service Department, CTBC Bank
5F, No. 83, Section 1, Chongqing South Road,
Zhongzheng District,
Taipei 10008, Taiwan (R.O.C.)

Meeting the needs of our customers is the chief objective of CTBC Holding’s business operations and the driving force behind our continuous improvement efforts. We want every customer interaction we have to be driven by our core values of being caring, professional, and trustworthy. By leveraging digital financial technologies, every customer is allowed to enjoy a friendly banking experience with true peace of mind.

  • 24-hour service hotline


  • Individual customer complaint hotline


  • Corporate customer complaint hotline



Suppliers are key partners for CTBC Holding to carry out daily operations and extend synergy of corporate sustainability. We strive for a tender process that's open and fair and that helps us select suppliers who are ethical, professional, and sustainably-minded.
We use a three-pronged approach comprising stringent supplier reviews, robust internal regulations and management, and the active promotion of a sustainable supply chain strategy. It's an evolving process and one we welcome feedback on. Any questions or comments about our supply chain management can be directed to:


Being an outstanding corporate citizen, CTBC Holding not only pursues zero regulatory non-compliance, but also cooperates with the government to drive industrial innovation, corporate governance, and sustainable finance. We are dedicated to making positive impacts on the progress of economy and stability of society.

Community (NGO/NPO)

By integrating resources, engaging employees and partnering with external stakeholders, CTBC Holding are actively participating and investing in focused social issues in order to create shared prosperity and make positive social impacts.